Shipping policy

Shipping Policy

Thank you for shopping with Chosen Streetwear. Below is our shipping information to help you know what to expect when placing an order.

1. Processing Times

  • Orders are processed within 2–4 business days (excluding weekends and public holidays).

  • You will receive an email confirmation once your order has been shipped.

2. Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout and depend on your location and order size.

  • Estimated delivery times:

    • New Zealand: 2–5 business days

    • Australia: 5–10 business days

    • International: 7–21 business days (depending on destination)

  • Delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.

3. Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 24–48 hours for tracking information to update.

4. Shipping Restrictions

  • We currently ship to New Zealand, Australia, and selected international countries.

  • Customers are responsible for any customs fees, duties, or taxes charged by their country.

5. Delays & Lost Packages

  • We are not responsible for delays caused by postal services, customs, or incorrect shipping details provided by the customer.

  • If your package is lost in transit, please contact us and we will work with the courier to resolve the issue.

6. Changes to Your Order

If you need to update your shipping address after placing an order, please contact us at chosenstreetwearnz@gmail.com as soon as possible.